Contact Us
fscpp.ca exists to help Canadian players find online casinos that pay out quickly and treat their customers fairly. If something on the site needs clarifying, if you've spotted an error, or if you simply want to ask a question before you sign up somewhere, this page tells you how to reach us and what we can realistically help with.
What we can help with
We're a review and comparison site, not a casino, so our team can't access your player account, process a withdrawal or settle a dispute with an operator. What we can do is:
- Clarify anything in our reviews, rankings or comparison tables
- Correct factual errors — bonus terms change, and we'd rather fix a page than leave it wrong
- Point you toward the right resource on the site, including our guidance on responsible gambling
- Take feedback on a casino you've played at, which feeds into how we reassess it
- Answer general questions about how we research and rate operators
What to contact the casino directly about
Anything tied to your personal account sits with the operator, not with us. That includes:
- Deposits, withdrawals and payout delays on your account
- Identity verification (KYC) requests
- Bonus credit that hasn't appeared, or wagering questions specific to your play
- Account closures, self-exclusion requests or login issues
Each brand we cover — including operators reviewed elsewhere on the site — has its own support team, usually reachable through live chat or email from within your account. They hold your account details and licensing obligations that we simply don't have access to.
Before you get in touch, a quick self-check
A lot of questions we receive can be answered faster by checking a few things first:
- Re-read the bonus terms on the casino's own promotions page — wagering requirements, maximum bet limits and game restrictions are usually spelled out there
- Check the casino's help centre or FAQ for payout timeframes specific to your chosen payment method
- Confirm you're of legal gambling age and located in a province where the operator accepts play, since eligibility rules vary
If you've done that and still have a question about our content specifically, we're glad to help.
How our reviews stay independent
Online Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides our rankings — operators cannot pay for a better score, and our ratings reflect our own research into games, payment speed, licensing and support quality. If you think a review has slipped out of date or missed something material, telling us helps keep the site accurate for the next person who reads it. You can read more about who's behind the site on our About Us page, and our full terms of use are set out under Terms and Conditions.
What happens after you reach out
Messages relating to factual corrections or content questions are reviewed and, where a change is warranted, reflected in an update to the relevant page. General feedback about a casino's performance is logged and considered the next time that operator is reassessed. We don't guarantee a personal reply to every message, but nothing sent to us goes unread.